Patient and Facility Care Coordinator | Remote
Location: Remote | North Carolina
Position Overview:
This full-time position is responsible for strengthening communication and coordination among Access Dental Care (ADC), facilities, patients’ families/responsible parties, and clinical teams.
The Care Coordinator will support facility start-ups, patient enrollment and consent, clinic preparation, and coordination of complex cases.
Key Responsibilities
Facility Start-Up & Enrollment
Support new facility start-ups, including attending meetings with facility staff and 360care area managers.
Establish communication with facility dental liaisons and families to enroll patients and obtain consent for care.
Develop and maintain a process to track new admissions and discharges and ensure long-term care residents are offered dental services.
Consent & Patient Coordination
Follow up with families, responsible parties, and facility liaisons regarding dental, treatment plan, sedation, and bisphosphonate consents.
Maintain accurate consent and outreach records in Monday.com and coordinate transfer of completed consents to the front office for entry into FUSE.
Follow established procedures for unresolved consents and notify CSI representatives when appropriate.
Respond to basic questions from families and facility staff regarding proposed dental treatment.
Clinic Communication
Communicate with facility dental liaisons before each clinic to ensure the facility is prepared and staff are aware of the schedule.
Communicate clinic schedules, special needs, and complex cases to the dental team in advance.
Serve as the primary communication link between the facility and ADC clinical team.
Complex Care & Follow-Up
Coordinate complex cases, referrals, and dental emergencies in collaboration with the Clinical Care Coordinator and scheduling team.
Provide follow-up with families, facility liaisons, and clinical staff regarding complex cases and outstanding needs.
Work collaboratively with other Care Coordinators to provide consistent quarterly follow-up with facilities.
Additional Requirements
Experience in long term care social work is preferred.
Comfortable traveling to facilities and participating in group meetings.
Strong communication, organization, and follow-up skills.
Ability to work independently and collaboratively in a fast-paced healthcare environment.
Working knowledge of Medicaid and Managed Care Plans preferred.
Flexibility to assist with administrative tasks and other responsibilities as needed.
Our mobile dental office is completely mission driven. We have an incredibly compassionate, supportive team with mentorship. We provide comprehensive, compassionate dental care to individuals with intellectual and developmental disabilities, older adults in assisted living and nursing facilities, and many other underserved populations. It is incredibly rewarding to be a part of our team.
Req ID: ADC-#####